P
Hiring companyPTC
Verified 6 days ago
Technical Support Representative
Pune,India,India Full-time
About the role
Support Services organization at PTC provides technical assistance for customers worldwide. The Technical Support Representative handles case intake, routing, and resolution using the CRM system, moderates the online community, and supports users of the eSupport portal while coaching new hires. Pune, India, on-site, night shift, supporting North America customers.
What you’ll do
- Open and route support cases via CRM
- Escalate critical issues to management
- Moderate PTC online community
- Handle basic user issues on eSupport portal
- Monitor support queues and ISO-related cases
- Analyze customer feedback
- Coach and mentor new hires
What you’ll bring
- Bachelor's degree in any discipline
- 0-2 years of customer support experience
- Proficiency in Windows at the user level
- Excellent verbal and written communication
- Strong troubleshooting abilities
- Technical writing skills
Skills
Customer SupportWindowsTroubleshootingTechnical WritingCRMCommunity Moderation