AE
Hiring companyAmerican Express Global Business Travel
Active listing
Lead Business Analyst, IEX Admin
Gurgaon,India Full-time On-site
About the role
IEX Administration Team at American Express Global Business Travel supports global workforce management by maintaining NICE WFM (IEX) and Intradiem applications. The Lead Business Analyst oversees system configuration, upgrades, and troubleshooting while generating analytics reports and managing vendor relationships. Bangalore and Gurgaon, India, on-site work model, with relocation assistance available.
What you’ll do
- Maintain and upgrade NICE WFM and Intradiem applications
- Configure agents, queues, and rules across systems
- Generate weekly, monthly, and quarterly performance reports
- Diagnose and resolve system errors with internal and external teams
- Liaise with NICE and Intradiem vendors for issue escalation
- Document resolutions and create knowledge base content
- Collaborate with workforce management and re‑engineering teams
What you’ll bring
- Hands‑on experience with NICE WFM (IEX) and Intradiem
- Advanced Excel and Access proficiency
- Experience with Tableau and Anaplan
- SQL and Power BI knowledge
- Strong analytical and troubleshooting skills
- Vendor management experience
- Excellent communication and stakeholder management
Skills
NICE WFMIntradiemTableauAnaplanSQLPower BIExcelVendor Management
Benefits
- Flexible benefits tailored per country
- Travel perks and discounts
- Access to 20,000+ learning courses