Branch:Branch Relationship Head

About the role

The Branch:Branch Relationship Head at Axis Bank Ltd. in Mumbai leads a team of 5-7 Relationship Managers, guiding and mentoring them to drive customer engagement, liability book growth, and cross-sell across retail banking products. Day-to-day work includes portfolio management for ETB and NTB customers, supervisory reviews, joint calls, complaint resolution, and collaboration with Branch Heads, Cluster Heads, and product teams to design action plans and meet organizational goals. The role requires 8-12 years of experience and a post-graduate qualification.

What you’ll do

• Manage a team of 5-7 RMs and ensure they meet organizational goals for liability book growth, fee income, and portfolio quality metrics
• Guide and mentor RMs to deliver superior customer experience and follow the defined operating rhythm cadence
• Carry out regular supervisory review cadence and conduct joint calls with mapped RMs to augment business conversions
• Manage customer complaints and service issues to ensure satisfactory closure within defined TAT
• Focus on portfolio quality through appropriate customer segment fitment, balance growth, and cross-sell of non-financial and financial products
• Drive RMs to broad-base customer relationship management by connecting with 100% of the mapped book and provide clarity of business objectives
• Take complete ownership of KRAs of mapped RMs and Senior RMs across NR, Priority, and Burgundy segments
• Work closely with Branch Heads, Cluster Heads, Circle Business Managers, and product teams (TPP, Assets, CBG, RFR, etc.) to design action plans and drive CO agendas and organizational goals

What you’ll bring

• Post-graduate qualification required
• 8-12 years of experience in banking/financial services, preferably in branch banking
• Prior leadership role of a similar nature managing relationship managers
• Knowledge of banking sector, banking products and processes
• NRI product and regulatory knowledge
• Ability to manage a team of 5-7 RMs and collaborate with branch banking and CO roles
• Fluency in English
• Sales and influencing skills, planning and organizing skills, good writing skills, comfort with PowerPoint and Excel, and good interpersonal skills

Skills

Education

Post-grad required