Associate Analyst, Customer Onboarding

About the role

Cencora seeks a detail-oriented Associate Analyst, Customer Onboarding in Pune, India, to support customer onboarding and account setup. Day-to-day work includes high-volume SAP data entry, analyzing customer-submitted documents to define setup parameters, maintaining customer master records, and partnering with Data Quality Specialists and cross-functional teams to resolve data issues and ensure seamless onboarding. This full-time role requires precision, analytical interpretation of complex information, and adherence to established workflows.

What you’ll do

• Execute high-volume data entry tasks with precision and efficiency, ensuring accurate capture of information in systems
• Analyze customer-submitted documents to extract and interpret essential data elements and determine setup parameters
• Partner with cross-functional teams, including customer engagement specialists and sales, to clarify data requirements and resolve data-related challenges
• Organize and maintain comprehensive records in accordance with company policies, ensuring data is structured and accessible
• Complete specific data entry assignments tied to onboarding workflows while adhering to priority and quality standards
• Identify discrepancies or incomplete information and escalate to Data Quality Specialists for resolution
• Perform updates to customer master records as needed to ensure compliance with organizational standards
• Partner with Data Quality Specialists to execute and finalize creation and maintenance of customer master data for new account setups

What you’ll bring

• Bachelor's degree in business administration, information management, customer service, or a related field, or equivalent experience
• Less than 2 years of experience in customer onboarding, data entry, account management, customer operations, or a related field
• Detail-oriented and analytical mindset with strong attention to precision
• Ability to execute high-volume data entry tasks accurately and efficiently
• Skill in analyzing customer-submitted documents to extract and interpret essential data elements
• Ability to collaborate with cross-functional teams to clarify data requirements and resolve data-related challenges
• Proficiency in maintaining organized records and customer master data in accordance with company policies
• Capability to identify discrepancies or incomplete information and escalate to Data Quality Specialists

Nice to have

Certification in data administration, customer service, or equivalent preferred

Skills

Education

Bachelor's degree in business administration, information management, customer service, or a related field, or equivalent experience required.