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Hiring companyAllstate
Verified yesterday
Customer Service Associate III, Analyst II
Pune,India Full-time Hybrid
About the role
Customer Service team at Allstate India handles inbound policyholder calls and supports claims processes. The role answers voice calls, provides clear claims information, resolves issues, prepares documentation, and contributes process improvement ideas. Pune, Hybrid (India), remote collaboration with US teams, relocation assistance available.
What you’ll do
- Take inbound calls from policyholders and stakeholders
- Assist customers with claims inquiries and next steps
- Resolve customer issues and complaints efficiently
- Prepare and manage documentation and reports
- Identify issues and suggest solutions for claims business
- Support process improvement initiatives
What you’ll bring
- 1-4 years experience
- Knowledge of claims processes
- Auto workflow domain knowledge
- Critical thinking and analytical skills
- Effective verbal and written communication
- Compassion for distressed customers
- Knowledge of US culture
- Intermediate Excel and PowerPoint
Skills
Customer ServiceInbound CallsClaims ProcessAuto WorkflowCritical ThinkingCommunicationExcelPowerPoint
Education
Bachelors Degree