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Hiring companySkySun
Verified 2 days ago
System & Platform Administrator Help Desk Manager
Sahibzada Ajit Singh Nagar, Punjab, India Full-time
About the role
IT Operations team at SkySun manages enterprise platform access and governance. The Help Desk Manager oversees credential administration across SaaS tools, leads a support team, and ensures security compliance. Mohali, India, on-site, night shift 8:30 pm‑5:30 am.
What you’ll do
- Own and manage master credentials across all company platforms
- Create, modify, and revoke user access based on role changes
- Lead internal support team and coordinate operational workflows
- Maintain centralized documentation and SOPs for access control
- Conduct periodic access audits and ensure compliance
What you’ll bring
- 5+ years systems administration or platform management
- Experience managing access across multiple SaaS platforms
- Strong understanding of user permissions and role hierarchies
- Previous managerial or team lead experience
- Excellent verbal and written English (C1)
Skills
Access ManagementPlatform AdministrationTeam LeadershipSecurity GovernanceProcess Documentation