SPE-Policy Servicing Specialist

About the role

SPE-Policy Servicing at Cognizant delivers high-quality policy servicing support for property and casualty insurance operations in a multinational environment. The specialist manages policy documentation updates, customer and stakeholder inquiries, and end-to-end servicing activities while maintaining accurate records and regulatory compliance. Based in Chennai, Tamil Nadu, India, the role is performed from the office during night shifts to ensure seamless service continuity.

What you’ll do

• Manage end-to-end policy servicing activities including policy creation, endorsement processing, and renewal updates to ensure accurate and timely maintenance of insurance records
• Handle customer and internal stakeholder inquiries on policy coverage, documentation status, and servicing requests with clear, professional verbal communication in English
• Utilize MS Office tools to prepare, review, and update policy-related documents, spreadsheets, and reports with consistent formatting and robust data validation
• Monitor assigned work queues, service requests, and case tickets during night shifts to complete activities within agreed turnaround times while maintaining high accuracy
• Collaborate with underwriting, claims, and operations teams by sharing clear policy information and status updates to support risk evaluation and workflow coordination
• Review source documents, emails, and system inputs to identify discrepancies, missing information, and potential errors and initiate corrective actions to maintain data integrity
• Document all servicing actions, changes, and communications in policy administration systems and MS Office trackers to create an auditable trail supporting compliance and performance monitoring
• Support continuous improvement of servicing processes by sharing observations from night shift operations and suggesting practical enhancements to reduce rework and improve turnaround time

What you’ll bring

• Strong spoken English communication skills for clear stakeholder conversations and handling complex queries during night shifts
• Solid proficiency in MS Office applications including word processing, spreadsheets, and presentations
• Practical experience of two to six years in policy servicing, insurance operations, or similar back office environments
• Focus on data accuracy, process adherence, and customer-oriented outcomes
• Ability to work from office in night shifts with reliable attendance and disciplined time management
• Strong analytical and problem-solving skills for reviewing policy data and recommending corrective steps
• High standards of professionalism, integrity, and collaboration
• Prior exposure to property and casualty insurance concepts to understand coverage structures, endorsements, and renewal practices

Skills