Reservations Associate

About the role

As a Reservations Associate with an Accor network hotel in Hinjewadi, Pune, Maharashtra, India, you will be the first point of contact for an exceptional guest experience, delivering friendly service while maximizing revenue through strategic upselling and accurate reservation management. Day-to-day work includes processing room reservations, entering rooming lists, maintaining guest records, recommending property facilities, applying corporate rates and discounts, managing overbooking calculations, updating corporate databases, and preparing monthly reports, forecasts, and occupancy projections. The role also involves supporting and delegating to reservation associates, training the team on safety and standard procedures, and resolving guest queries. This is a full-time position.

What you’ll do

• Deliver exceptional, engaging service and consistently exceed guest expectations
• Process room reservations, enter rooming lists, and maintain accurate guest information in the system
• Recommend property facilities and assist guests with special requests and inquiries
• Maximize revenue through strategic upselling and application of corporate rates and discounts per company policy
• Ensure accurate hotel positioning regarding occupancy and room availability
• Review guest history and special instructions for regular and VIP guests before creating folios
• Record corporate account numbers on guest folios to track business generation
• Manage overbooking calculations and maintain all reservations per standard procedures

What you’ll bring

• 1+ years of experience in a customer-facing role, preferably in hospitality or reservations
• Proficiency with reservation systems and hotel management software
• Experience with data entry and maintaining accurate records
• Excellent communication and interpersonal skills
• Strong sales and upselling abilities
• Proficiency in Microsoft Office and computer systems
• Ability to multitask and manage multiple reservations simultaneously
• Attention to detail and accuracy in record-keeping

Nice to have

• Hospitality or customer service certification
• Experience with revenue management or occupancy forecasting
• Multilingual abilities
• Previous experience in a supervisory or team leadership capacity

Skills