VC
Hiring companyVerizon Communications
Verified today
Engineering III Specialist Network Performance
Chennai, India Full-time Hybrid
About the role
The vRAN Operations team at Verizon ensures reliable operations and maintenance of the virtual Radio Access Network (vRAN) ecosystem. This role involves upgrading the vRAN stack, deploying new vRAN elements, troubleshooting complex technical issues, and collaborating cross-functionally to maintain high customer satisfaction. Based in Hyderabad or Chennai, India, this hybrid position requires working shift hours to support daytime hours in the United States.
What you’ll do
- Schedule and perform software and other upgrades across vRAN hardware, cloud platforms and virtual applications
- Resolve service-impacting and other issues on vRAN network elements in a timely manner
- Conduct root cause analysis of vRAN deployment and upgrade automation fallout
- Maintain accurate and detailed documentation of activities, technical issues and resolutions
- Lead and execute in-depth troubleshooting activities for complex vRAN failures
- Collaborate with internal and external teams to ensure timely and effective support of vRAN activities
- Meet or exceed vRAN key performance metrics including Timely Restoral of Service (TROS) and Time to Resolve trouble tickets
- Recommend vRAN process and tools enhancements to enable efficiencies and increase productivity
What you’ll bring
- Bachelor's degree or three or more years of hands-on work experience
- Experience in Field Service, Product Support, Quality Engineering, or Reliability Engineering, preferably in the wireless network industry
- Experience in cloud-based infrastructure, services or applications
- Strong knowledge and understanding of Wireless Radio Access Network (RAN) architecture
- Experience in construction, maintenance, optimization and/or performance of cellular networks
- Strong knowledge of virtual and containerized cloud platforms including Verizon Cloud Platform on Core, Edge and Far Edge
- Experience with Integrated Ops Portal (IOP), Vendor Portal (VP), and infrastructure vendor EMS
- Demonstrated ability to perform root cause analysis and drive complex issues to resolution
Skills
Wireless RAN architectureCloud-based infrastructureVirtual and containerized cloud platformsIntegrated Ops Portal (IOP)Vendor Portal (VP)Root cause analysisGoogle Workspace productsEngineering drawings
Education
Bachelor's degree