Senior Team Member

About the role

Bank of America's Global Business Services (GBS) team in Mumbai, operating as BA Continuum India Private Limited, seeks a Senior Team Member to support fraud prevention and detection operations. The role involves reviewing fraud alerts across in-clearing checks, deposited checks, newly opened accounts, and credit card applications, applying analytical judgment to assess risk indicators and determine appropriate mitigation actions. The incumbent documents findings, meets productivity and accuracy targets, and ensures compliance with policies and regulatory requirements. The position follows a seven-day operating schedule with split shifts (6:30 AM–3:30 PM and 4:30 PM–1:30 AM) and a split weekly off.

What you’ll do

• Review potential fraud alerts out-sorted by fraud filters to protect customers and the bank's assets
• Review account activity for fraud risk indicators and apply analytical judgment to determine potential customer impact and appropriate fraud risk mitigation
• Take appropriate action on alerts (no action, close, or refer) based on review findings
• Document research conducted to support decisions taken on alerts for further course of action
• Complete a targeted number of decisions per hour while maintaining decision accuracy
• Achieve productivity and fraud prevention goals while ensuring compliance with policies, procedures, and applicable regulatory requirements

What you’ll bring

• University Degree (preferably B.Com)
• 1-2 years of total experience in financial or other industry
• Basic knowledge of bank's products and services
• Basic knowledge of fraud detection
• Decent communication skills both verbal and written
• Strong analytical skills
• Working knowledge of MS Office with good keyboard/typing skills and ability to navigate multiple system applications
• Computer literate with typing speed of 30-40 WPM with 98% accuracy

Skills

Education

University Degree (preferably B.Com)