Team Lead - Risk Operations

About the role

Supply Wisdom is inviting internal employees to apply for a Team Lead role within the Risk Ops department in Bengaluru, India. The Team Leader will oversee a team of Senior Research Analysts and Research Analysts, driving quality and delivery standards while acting as a mentor and first point of escalation. Day-to-day, the role involves supervising day-to-day work, allocating tasks, conducting quality reviews, and partnering with the Operations Manager on capacity planning and process improvements.

What you’ll do

• Supervise and guide the day-to-day work of the assigned Operations team, ensuring quality, timeliness, and accuracy of deliverables
• Mentor and coach SRAs and Research Analysts, supporting their skill development and career progression
• Allocate work, monitor productivity, and manage escalations within the team
• Conduct quality reviews and provide constructive, actionable feedback
• Partner with the Operations Manager on capacity planning, performance reviews, and process improvements
• Coordinate with different stakeholders to ensure timely completion of work
• Ensure adherence to Supply Wisdom's data handling, confidentiality, and quality standards

What you’ll bring

• Minimum of 6 months completed tenure as a Senior Research Analyst (SRA) within the Operations team
• Consistent "Meets" or higher rating in the most recent performance review cycle
• No active disciplinary action or performance improvement plan (PIP) at the time of application
• Demonstrated proven skill set in mentoring and developing junior team members (e.g., prior buddy/mentor assignments, training delivery, or peer coaching)
• Strong working knowledge of Operations team processes, tools, and client deliverable standards
• Meets all other standard eligibility requirements applicable to internal moves within the Operations team, as defined by HR/Operations policy

Skills