Front Office Executive

About the role

Front Office team at ACCOR in Mysuru, India. The team delivers exceptional guest experiences, manages daily front office operations, and drives revenue through effective sales techniques. The Front Office Executive leads the reception staff, coordinates with housekeeping and other departments, and ensures compliance with safety and security policies. Mysuru, Karnataka, India, on-site work model.

What you’ll do

• greet guests and manage check‑ins/check‑outs
• oversee front desk team and shift handovers
• communicate with duty manager and other departments
• ensure accurate room availability and billing
• handle overbooking and guest relocations
• maintain front‑of‑house cleanliness standards
• support banquet and special event coordination
• provide on‑call valet desk coverage

What you’ll bring

• 2-3 years front office operations experience
• lead and motivate reception team
• handle guest complaints and resolve issues
• manage billing and guest credit accounts
• coordinate with housekeeping for room status
• maintain safety and security compliance
• proficiency with PMS and Microsoft Office
• high school diploma or equivalent

Skills