DI
Hiring companyDoorDash India
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Senior Manager, Customer Experience Partner Success
New Delhi,India Full-time On-site
About the role
Customer Experience & Integrity (CXI) team at DoorDash India drives the support experience for a massive last‑mile logistics platform. The Senior Manager, Customer Experience Partner Success leads multiple BPO partners, designing performance‑management strategies, producing business reviews, and driving cross‑functional initiatives while mentoring managers. Based in New Delhi or Hyderabad with a hybrid/on‑site model, the role includes up to 35% international and domestic travel.
What you’ll do
- Own relationships for multiple BPO partners and ensure performance against CX matrix
- Design and own end‑to‑end performance‑management strategy and operating model
- Lead cross‑functional initiatives with Training, Workforce Management, Product, and Engineering
- Mentor and develop managers across the Partner Success team
- Travel up to 35% internationally and domestically
What you’ll bring
- Full‑time degree from IIT or IIM
- 8+ years operations experience managing large partner/vendor portfolio
- Strong analytical and data‑driven decision making
- Excellent written, verbal, and visual communication skills
- Proven mentorship and leadership of managers