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Hiring companyEcolab
Verified today
Senior Support Engineer
Bangalore, Karnataka, India Full-time
About the role
Senior Support Engineer responsible for directing and monitoring technology operations, supporting hardware, and providing service desk support across Development, Stage/QA, and Production environments. Develops and maintains production procedures, schedules priorities, and analyzes system performance to recommend improvements. Acts as project coordinator and advisor on workflow plans, and is on call for problem determination and resolution.
What you’ll do
- Direct and monitor technology operations across multiple environments
- Support hardware and service desk functions
- Develop and modify production procedures and standards
- Schedule and prioritize new production control systems
- Analyze system performance and recommend improvements
- Coordinate special projects with programming and systems staff
- Advise on organizational and procedural plans
- Resolve on‑call issues and determine root causes
What you’ll bring
- 5-8 years experience in support engineering
- Proficiency in production control systems
- Experience with hardware support
- Analytical problem‑solving skills
- Project coordination experience
- Knowledge of application development workflows
- On‑call availability
- Strong communication skills
Skills
Production controlHardware supportService deskAnalytical troubleshootingProject coordinationWorkflow optimizationCommunicationProblem resolution
Education
Bachelor's degree