Specialist - HR Operations

About the role

JLL is a Fortune 500 professional services firm specializing in real estate and investment management, reimagining the world of real estate to create rewarding opportunities and amazing spaces. The Specialist - HR Operations (Benefits Analyst) provides analytical and administrative support for employee benefits programs across the Asia Pacific region, ensuring accurate data management, compliance monitoring, and effective program delivery. Day-to-day work includes overseeing the complete insurance lifecycle, managing dependent enrollment and car lease programs, administering voluntary and country-specific benefits, and serving as the primary liaison between employees, HR teams, and insurance providers. This is an on-site, full-time role based in Gurugram, HR.

What you’ll do

• Oversee the complete insurance lifecycle for Asia Pacific, including policy renewals, coverage assessments, additions, deletions, and modifications
• Manage dependent enrollment processes and verify eligibility documentation
• Serve as primary liaison between employees, HR teams, and insurance providers to resolve coverage questions and facilitate smooth policy administration across multiple countries
• Provide guidance and resolve queries from managers, employees, and HR regarding benefit policies, procedures, and documentation requirements across diverse APAC regulatory environments
• Manage the end-to-end car lease program, including employee eligibility, inclusion, deletion, expiry, and serve as primary point of contact for employees
• Administer voluntary and country-specific benefit programs including National Pension Scheme (NPS), meal vouchers, 12% Provident Fund contributions, Worker's Comp, and other optional plans
• Manage and approve employee transactions on Workday related to Benefits and Leave/Absence administration
• Manage and respond to queries, maintain records, and provide data for reporting

What you’ll bring

• Bachelor's or Master's degree in Human Resources or Personnel Management
• Demonstrated understanding of core HR management practices, processes, procedures, and policies
• Compliance focus, analytics, vendor management (Benefits), documentation, and employee-centricity
• Good written and verbal communication skills
• Knowledge of MS Office Suite (Word, Excel, Outlook)
• Highly organized, self-motivated, and able to work in a fast-paced environment with constant deadlines
• Strong customer service skills using efficient processes
• Attention to detail and ability to work towards tight deadlines

Nice to have

• Previous experience in Workday HR environment preferred or similar HR ERP desirable
• Knowledge of Case Management tool an added advantage
• 2-4 years of experience in HR or client services role preferred

Skills

Benefits

• Competitive pay and benefits package
• Dedicated Total Rewards Program

Education

Bachelor/Master's degree in Human Resources or Personnel Management