OI
Hiring companyOnit, Inc.
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Knowledge Base Analyst
Pune,Maharashtra,India Full-time Hybrid
About the role
Onit Knowledge Base Analyst on the CX – Support team builds AI‑enabled knowledge resources that streamline legal operations. The role creates, organizes and maintains technical articles, SOPs and troubleshooting guides, partnering with SMEs to ensure clear, actionable content for employees, customers and AI channels. Pune, Maharashtra, hybrid (3 days onsite).
What you’ll bring
- Bachelor's degree or equivalent
- 3+ years technical support or documentation experience
- Experience creating technical documentation and SOPs
- Strong written communication and analytical skills
- Familiarity with SaaS or legal tech platforms
Skills
Technical WritingKnowledge ManagementSaaS DocumentationLegal TechnologyProcess Analysis
Benefits
- Health coverage for employee and family
- Flexible paid time off and holidays
- Paid parental and caregiver leave
- Employer‑paid life and disability insurance
- Volunteer day