Senior Knowledge Management Analyst

About the role

Knowledge Management team at TriNet Group in Hyderabad builds and maintains a high‑quality knowledge base that powers internal teams and client self‑service. The analyst creates, reviews, and enhances complex articles, SOPs, and FAQs, collaborates with SMEs, legal, and tech teams, and mentors junior writers to improve content quality and adoption. Works full‑time night shift in a dedicated office in Hyderabad, 100% onsite.

What you’ll do

• Create, update, and enhance complex knowledge articles
• Collaborate with SMEs, legal, and KM writers for reviews
• Support legal review clarifications and compliance updates
• Identify and propose new content topics
• Represent KM in project and cross‑functional meetings
• Serve as knowledge ambassador and ensure content adoption
• Develop FAQs, SOPs, and structured documentation
• Maintain KM reporting dashboards and weekly check‑ins
• Mentor junior writers and analysts

What you’ll bring

• Bachelor’s degree in HR, English, Communications or related field
• 5+ years marketing, technical writing or corporate communications
• 3+ years Knowledge Management

Benefits

• Full‑time night shift
• Dedicated office environment
• Mentorship opportunities
• Access to AI‑powered KM tools
• Career growth within TriNet