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Hiring companyDoorDash India

Verified today

Team Leader, Customer Experience

Hyderabad,India,India Full-time

About the role

Customer Experience team at DoorDash India focuses on delivering top‑tier support to consumers, merchants and Dashers. The Team Leader manages a group of support agents, sets and tracks operational KPIs, and drives process improvements through data‑driven analysis. Based in Hyderabad, India, this on‑site role involves hands‑on leadership, weekly 1‑on‑1s, workflow coordination and performance reporting.

What you’ll do

  • Lead and motivate a team of customer support agents
  • Conduct weekly 1‑on‑1s and team meetings to provide feedback
  • Set individual and team goals, monitor performance and report to stakeholders
  • Coordinate daily workflow to meet service level agreements
  • Create and present performance reports to identify trends and improvement opportunities

What you’ll bring

  • 2+ years people management or team lead experience
  • Bachelor's degree or equivalent
  • Experience with Salesforce, Chartio and Excel/Google Sheets
  • Proven process improvement and data analysis skills
  • Bilingual in Hindi and English
  • Experience in tech, restaurant or logistics industries (preferred)

Skills

People ManagementProcess ImprovementData AnalysisSalesforceChartioExcelBilingual HindiBilingual English

Education

Bachelor's degree

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