About the role

Leads a team of customer service order management and business quality professionals, overseeing day‑to‑day operations, talent selection, performance management, and escalation handling. Provides direct leadership and coaching to order management staff, ensuring effective work process execution and alignment with business strategy and service offerings. Makes hiring decisions and collaborates across functions to leverage best practices. Requires a bachelor’s degree (master’s preferred) and 5‑10 years of experience in supply chain or allied functions such as purchasing, sales/marketing, or manufacturing & engineering. Strong people leadership, business and financial acumen, passion for team building, coaching, mentoring, and expertise in continuous improvement methodologies, metrics, storytelling, and data analysis are preferred. Skills include influence management, stakeholder persuasion, effective communication, collaboration, regional and global business understanding, data analytics, process knowledge, improvement project leadership, accountability, and a strong work ethic. Benefits include competitive base pay and bonus, comprehensive health, dental, vision, and life insurance, retirement and savings plans, employee stock purchase options, student debt retirement savings match (US only), travel insurance, training and mentoring, workplace culture flexibility, vacation allowance, paid time off for parents and family, volunteering, wellbeing portal, on‑site fitness facilities, employee discounts, transportation allowance, meal vouchers, and carbon‑neutral transportation incentives. The role is on‑site in Navi Mumbai, India, with no relocation or visa sponsorship.

What you’ll do

Provides direct leadership to a team of order management professions that provide direct interface to customers.
Provides day‑to‑day coaching on Customer Service operations.
Accountable for decisions regarding employee desk complexity, performance, escalations and exceptions.
Ensures work process execution is operating effectively within the team.
Collaborates with the business to ensure business strategy and service offerings are met.
Makes hiring decisions. Collaborates across the function for leveraging best practices.

What you’ll bring

Bachelor's degree required.
5-10 years of combined experience ideally in Supply chain but could also be in allied functions/teams like Purchasing, Sales/Marketing, M&E (Manufacturing & Engineering).
Strong People Leadership experience would be preferred.
Strong business and financial acumen would be preferred.
Passion for team building, coaching, mentoring.
Expertise in Continuous improvement methodologies and/or metrics, storytelling and data analysis would be preferred.

Nice to have

Master’s degree is preferred.
Strong business and financial acumen would be preferred.
Expertise in Continuous improvement methodologies and/or metrics, storytelling and data analysis would be preferred.

Skills

Requires strong influence management skills and understanding of business priorities.Ability to persuade others (internal and external stakeholders) through effective communication skills and strong collaboration skills across colleagues and stakeholders.An understanding of the region and its capabilities / global connect and presence and excellent data analytics & process knowledge.Familiarity of leading improvement projects and having accountability for on‑going activities or initiatives.Exhibition of strong work ethic and responsiveness to facilitate excellent Customer Experience.

Benefits

Equitable and market‑competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
Benefits and programs to support your physical, mental, financial, and social well‑being, to help you get the care you need...when you need it.
Competitive retirement program that may include company‑provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial‑goals.
Employee stock purchase programs (availability varies depending on location).
Student Debt Retirement Savings Match Program (U.S. only).
Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
Workplace culture empowering role‑based flexibility to maximize personal productivity and balance personal needs.
Competitive yearly vacation allowance.
Paid time off for new parents (birthing and non‑birthing, including adoptive and foster parents).
Paid time off to care for family members who are sick or injured.
Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
Wellbeing Portal for all Dow employees, our one‑stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
On‑site fitness facilities to help stay healthy and active (availability varies depending on location).
Employee discounts for online shopping, cinema tickets, gym memberships and more.
Transportation allowance (availability varies depending on location).
Meal vouchers (availability varies depending on location).
Carbon‑neutral transportation incentives e.g. bike to work (availability varies depending on location).

Education

Bachelor's