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Hiring companyMouser Electronics
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Customer Service Team Lead
Gurugram, Haryana, India Full-time Hybrid
About the role
Customer Service Team at Mouser Electronics ensures service excellence for global distributors by managing daily customer interactions and driving new business opportunities. The Team Lead hires, trains, and oversees staff, develops service strategies, handles multi‑currency order processing, and collaborates with other departments to meet company goals. Gurugram, Haryana, India, hybrid work model with both on‑site and remote responsibilities.
What you’ll do
- Manage daily customer service operations
- Hire, train, and evaluate staff
- Develop and track service excellence strategies
- Process international orders with multi‑currency handling
- Collaborate with other departments for support
- Set and monitor performance goals
What you’ll bring
- Bachelor's Degree
- Minimum 1 year as Lead/Coordinator
- Total 2 years at Mouser
Skills
Customer ServiceTeam LeadershipMulti-currencyE-CommerceMicrosoft OfficeTrainingPerformance Management