IT Administrator - M365 Support Engineer

About the role

IT Administrator - M365 Support Engineer responsible for providing ITSM support, troubleshooting, system integrations, and maintenance of M365 applications including Exchange Online, Teams, OneDrive, and Office macros. Manages documentation, operational procedures, and infrastructure improvements on client environments. Coordinates with IT staff, vendors, and stakeholders to support applications and deliver services. Requires deep knowledge of M365 services, Exchange, ITIL/ITSM best practices, email security, and troubleshooting. Preferred certifications MS 500, MS 700.

What you’ll do

• Provide ITSM support to business and customers.
• Create and maintain documentation and operational procedures.
• Perform back-end support, troubleshooting, system integrations, upgrades, administration, and maintenance of internal ITSM tool.
• Deploy infrastructure improvements on client environments.
• Assist in maintaining and deploying other client applications and environments.
• Lead initiatives for researching and deploying new applications.
• Coordinate IT staff and operations.
• Manage support services and deliverables.
• Support end-users and vendors.
• Collaborate with client stakeholders on strategy and vision.

What you’ll bring

• In-depth knowledge of M365 services and experience required.
• Expert understanding of Microsoft Exchange Online and Teams.
• Solid knowledge of ITIL/ITSM best practices and email archiving solutions.
• Strong analytical, problem‑solving, and organizational skills.
• Ability to analyze SMTP/email headers and detect phishing patterns.

Nice to have

• MS 500 certification
• MS 700 certification

Skills