BO
Hiring companyBPS OPS
Verified today
Executive/Sr. Executive - Non Voice
India Full-time On-site
About the role
Executive/Sr. Executive – Non Voice role at BPS OPS in Chennai focuses on leading non-voice operations, driving process improvements, and ensuring high service levels. The position requires strong leadership, cross‑functional collaboration, and a deep understanding of Indian market dynamics. Candidates will manage teams, develop operational strategies, and work closely with stakeholders to meet performance targets. This role offers a competitive salary, benefits, and opportunities for professional growth within a dynamic organization.
What you’ll do
- Lead non-voice operations in Chennai
- Develop and implement operational strategies
- Ensure service level targets are met
- Collaborate with cross-functional teams
What you’ll bring
- Strong leadership in non-voice operations
- Experience managing cross-functional teams
- Proven track record in process optimization
Nice to have
- Bachelor's degree in Business or related field
- 5+ years in operations or customer service
- Knowledge of Indian market dynamics
Skills
Team leadershipProcess improvementData analysisStakeholder communication
Benefits
- Competitive salary
- Health insurance
- Paid time off
- Professional development opportunities