Accounts Receivables - Billing & Cash Applications

About the role

Role and Skill: Accounts Receivables - Billing & Cash Applications Experience: 4 years to 6 years Job Location: Nagpur Shift: 24x7 Job Qualification:- B.com, M.com, MBA or equivalent Responsibilities :- Responsible for posting payments from various lockboxes to the customer accounts in a timely manner research and resolution of aged unidentified and unapplied cash receipts and accurate posting to customer accounts Coordinate payments made by a lockbox ACH/Wire and other adjustments to customer account for credits/debits and account write-offs Work with both internal/external stakeholders to resolve for unidentified cash Reconcile Cash - Balance Accounting system funds against bank deposits and daily/monthly reconciliations Communicate effectively with customers and internal teams regarding required remittance or cash application information Identify areas of improvement to streamline and automate the process Update process documentation that includes Standard Operating procedures / FMEAs / SIPOCs and other Quality manuals as and when required. Supervises, coordinates, and directs the work activities of assigned employees. Generate agency and direct-bill invoices for new policies, endorsements, renewals, and cancellations Coordinate with servicing and producers for missing or incorrect billing data. Investigate and resolve billing discrepancies with clients or carriers Maintain accurate documentation and compliance with regulatory and internal standards. Skills & Experience :- Graduate with a minimum of 1–5 years of billing/account Receivables in the insurance or financial services industry. Experience in Accounts (Cash Applications preferred) Familiarity with agency management systems (Applied Epic, AMS360, etc.) is preferred. Basic knowledge of insurance terms and billing cycles. Strong analytical, problem-solving, and communication skills. High attention to detail and time management Working knowledge of various insurance agency management systems (AMS) such as Benefit Point Applied EPIC is preferred Prior experience in the insurance brokerage industry or P&C insurance Provide excellent Customer Service to internal and external customers Excellent verbal (oral) and written communication Proficient with MS Office - Microsoft Excel and Microsoft Outlook (Other system experience is a plus) Strong analytical and organizational skills with attention to detail Ability to execute transactions as per prescribed guidelines and timelines in order to meet the SLA and quality standards. Willing SLA and quality standards.

What you’ll do

• Post payments from lockboxes to customer accounts and ensure timely posting
• Research and resolve aged unidentified and unapplied cash receipts
• Reconcile cash balances against bank deposits and perform daily/monthly reconciliations
• Coordinate with internal and external stakeholders to resolve cash application issues
• Update and maintain process documentation, SOPs, and quality manuals
• Supervise and direct work activities of assigned employees
• Generate agency and direct‑bill invoices and resolve billing discrepancies

What you’ll bring

• B.com
• M.com
• MBA

Nice to have

• 4-6 years experience in billing/account receivables
• Insurance or financial services industry background
• Cash applications and lockbox processing
• Familiarity with agency management systems (e.g., Applied Epic, AMS360)
• Advanced MS Excel proficiency
• Strong analytical and problem‑solving skills
• Excellent written and verbal communication

Skills

Education

Graduate