DC
Hiring companyDelta Capita
Verified today
L2 Support Associate
Bangalore,IN,India Full-time On-site
About the role
Production Support Team at Delta Capita provides 24x7 support for critical enterprise applications. The L2 Support Engineer troubleshoots across application, database, middleware, and infrastructure layers, drives incident resolution, and contributes to automation and observability initiatives. Bangalore office, on-site work model, rotational shifts.
What you’ll do
- Provide L2 production support for business‑critical applications
- Investigate and resolve incidents within SLAs
- Perform transaction tracing and root‑cause analysis
- Support major incident recovery and DR exercises
- Develop operational dashboards and alerts
- Drive automation and continuous service improvement
- Collaborate with development, infrastructure, DBA, and security teams
- Maintain documentation and support release validation
What you’ll bring
- 5+ years production support
- Strong Java/Tomcat experience
- MSSQL/SQL expertise
- Dynatrace and Splunk monitoring
- IBM MQ and Kafka knowledge
- REST/SOAP API troubleshooting
- PowerShell scripting
- ITIL process knowledge
Skills
Java TomcatSQL MSSQLDynatraceSplunkIBM MQKafkaPowerShellITIL
Education
Bachelor's Degree