AVP Technology Service Delivery

About the role

EXL's AVP Technology Service Delivery role in Noida, India (Hybrid) owns end-to-end technology service delivery across the full client lifecycle—from pre-sales and RFP response through onboarding, transition, and BAU run-phase. The AVP acts as a senior technology service delivery consultant and trusted advisor, designing differentiated, client-specific technology solutions, ensuring application/infrastructure availability, compliance, cost and margin management, and information security, while engaging CIOs, CSOs, and senior executives. The role drives value-based delivery with clear value metrics, monthly/quarterly reviews, and innovation in service delivery models across Cloud, AI, Contact Center, Network, and Digital Workplace domains.

What you’ll do

• Develop and implement a comprehensive technology service delivery strategy aligned with Global Technology's goals across Growth, Transformation, Delivery, and Risk.
• Oversee delivery across multiple technological domains including Cloud platforms and services, AI technologies, Digital Workplace solutions, Cloud Contact Center and AI, Network infrastructure and ser
• Partner with front-end/business teams to respond to RFPs and design differentiated, client-specific technology solutions.
• Lead technology transition and solution implementation post client sign-off during client onboarding.
• Run technology service delivery for the account across the entire lifecycle, ensuring application and infrastructure availability and reliability.
• Manage contractual and regulatory compliance, cost management with a focus on margin improvement, and information security including ownership of audits and controls.
• Build strong relationships with internal and external stakeholders, influence decision-making, and drive monthly and quarterly reviews with value-driven metrics impacting business.
• Drive innovation in service delivery models and technology adoption, partnering with business operations and growth teams to identify opportunities where technology enables agile and effective busines

What you’ll bring

• Bachelor's degree in information technology, Computer Science, or a related field; master's degree preferred.
• Minimum of 12+ years of experience in technology service delivery, with at least 2 years in a leadership role.
• Exposure and experience across Cloud platforms and services, AI technologies, Digital Workplace solutions, Contact Center technologies, Network infrastructure and services, Service Management & Toolin
• Proven experience in technology service delivery within Insurance, Healthcare, Utilities, Banking and Capital Markets, or similar domains.
• Demonstrated ability to lead complex engagements and deliver high-impact solutions.
• Excellent communication, stakeholder management, and influencing skills.
• Certification in the above-mentioned technologies, ITIL, PMP, or similar service delivery and project management methodologies.
• Innovative mindset with a passion for continuous improvement and strategic thinking.

Skills

Education

Bachelor’s degree in information technology, Computer Science, or a related field; master’s degree preferred.