HR Service Delivery Analyst

About the role

HR Service Delivery team at Accenture provides end‑to‑end workforce administration and performance management support. The analyst interacts with client resources via email, phone and chat, executes and improves HR processes, trains team members, and handles escalations to ensure data accuracy and client satisfaction. Navi Mumbai, on-site, rotational night shifts required.

What you’ll do

• Interact with client resources via email, phone, and chat to resolve HR service requests
• Analyze and execute client processes as a subject matter expert
• Train and mentor team members on process updates and best practices
• Escalate complex issues and perform root cause analysis
• Develop and implement process improvement ideas
• Maintain process documentation and compliance
• Support admin activities for onboarding, people movements, and performance management
• Provide daily stats, reporting, and ensure customer satisfaction

What you’ll bring

• HR experience
• People movement experience
• Workday experience (plus)
• MS Office and Excel data analytics
• Strong communication skills
• Organizational and prioritisation skills
• Customer service orientation
• Problem solving

Skills

Education

Bachelor or Graduate