Senior HR Service Delivery Representative

About the role

Wells Fargo is seeking a Senior HR Service Delivery Representative – HR Operations (APAC/EMEA) to support service delivery of HR products and processes across functional areas such as Talent Acquisition, Talent Management, pay, benefits, HRIS, records management, leave of absence, employee and labor relations, and HR compliance. Day-to-day, you will perform complex administrative and transactional tasks, manage HR queries from initial contact through closure, provide subject matter expertise to less experienced staff, and partner with Global Mobility and payroll teams. This full-time role is based in Hyderabad, India, with shift timings from 1:30 PM to 10:30 PM IST.

What you’ll do

• Support service delivery of HR products and processes across functional areas including Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management
• Perform complex administrative, transactional, operational, or customer support tasks
• Be responsible for complex operational tasks including records management, report generation, and transactions across internal HR information systems such as Workday, ServiceNow, and other specialized
• Provide subject matter expertise and interpretation of procedures to less experienced staff
• Manage queries from initial contact through to closure, managing expectations and ensuring exceptional client service
• Manage daily operational activities including job changes, new hire and termination processes, leave of absence, requests for employee data, and document management
• Monitor and track information including probations, fixed-term contracts, visa expiration, and flexible working agreements
• Resolve escalated issues using system knowledge and engagement with relevant teams

What you’ll bring

• 2+ years of Human Resources operations support experience, or equivalent demonstrated through work experience, training, military experience, or education
• Proven experience in Workday and ServiceNow
• Demonstrated experience in an HR operational role within a highly matrixed and fast-paced organization
• Understanding of records management and retention
• Understanding of employment law across international locations
• Proficient in MS Office with advanced Excel skills
• Organized, with the ability to manage and prioritize a diverse workload and meet set deadlines, SLAs, and targets
• Excellent attention to detail, with a logical approach to work

Nice to have

• Experience working in the financial services industry preferred but not required
• Experience working with outsourced teams
• Risk and controls mindset
• Positive attitude with a 'can-do' approach

Skills