L2 Support - AVP

About the role

Production Support Team at Delta Capita provides 24x7 L2 support for critical enterprise applications, ensuring operational stability and rapid incident resolution. The role involves troubleshooting across application, database, middleware, and infrastructure layers, driving root cause analysis, and supporting major incident recovery. Bangalore, India, on-site work model with rotational shifts.

What you’ll do

• Provide L2 production support for business-critical applications
• Investigate and resolve production incidents within SLAs
• Perform end-to-end transaction tracing and root cause analysis
• Support and drive recovery during major incidents (P1/P2)
• Monitor application health and proactively address performance issues
• Develop and maintain operational dashboards and alerts
• Drive automation, resiliency, and observability initiatives
• Participate in disaster recovery drills and production readiness activities

What you’ll bring

• Java/Tomcat production support
• MSSQL query analysis and performance troubleshooting
• Dynatrace application monitoring and dashboard creation
• Splunk log analysis and alerting
• IBM MQ message flow troubleshooting
• Kafka producer/consumer monitoring
• PowerShell scripting for automation
• ITIL Incident and Problem Management