Manager, Service Management - Demand Management

About the role

People Excellence (PEX) team at McDonald’s drives enterprise service management and operational excellence. The Manager, Service Management - Demand Management leads demand intake, prioritization, and change control for PEX services, coordinating with stakeholders and the Central ESM Demand & Governance team to ensure transparent, data‑driven execution. Hyderabad, India, on-site role focusing on governance, backlog management, and continuous improvement of demand processes.

What you’ll do

• Own demand intake and coordination for PEX services
• Partner with service owners to scope and prioritize requests
• Represent PEX demand in enterprise governance forums
• Maintain demand backlog, status, and throughput in ServiceNow
• Identify demand trends and bottlenecks
• Support post‑implementation reviews and continuous improvement
• Refine intake templates and governance cadences with Central ESM
• Provide data‑driven insights for planning and stakeholder satisfaction

What you’ll bring

Bachelor’s degree required

Nice to have

• 10-14 years demand management experience
• End‑to‑end demand intake and change governance expertise
• Strong understanding of prioritization frameworks and capacity planning
• Experience with ServiceNow or similar platforms
• Strong analytical and organizational skills
• Excellent written and verbal communication
• Ability to partner across functional teams
• Comfortable navigating structured governance models

Skills