Support Engineer IV, Amazon Payment Products

About the role

Amazon Payment Products team drives reliable payment processing services for millions of customers. The Support Engineer IV leads operational excellence, mentors engineers, and builds proactive support tools while handling complex incidents. Based in Bengaluru, on-site role with opportunities to influence cross‑team initiatives and drive automation.

What you’ll do

• Lead operational best practices and technical direction for the support team
• Analyze metrics to identify trends and proactively develop support mechanisms
• Collaborate with partner teams on cross‑functional projects and retrospectives
• Create and maintain runbooks, SOPs, and technical documentation
• Mentor junior engineers and drive tooling automation

What you’ll bring

• 5+ years support or systems engineering experience
• Team management and mentoring experience
• Strong problem‑solving and root‑cause analysis skills
• Strategic planning and decision‑making ability

Nice to have

• AWS services (EC2, Lambda, S3, DynamoDB, SQS)
• Scripting/automation with Python or Shell
• CI/CD pipeline implementation
• Monitoring tools (CloudWatch, Grafana, Datadog)
• Distributed systems troubleshooting
• Payment systems or financial services knowledge
• Infrastructure‑as‑code (CloudFormation, CDK, Terraform)

Skills