Manager - Process Excellence

About the role

DP World's Global Service Centre (GSC) in Navi Mumbai, Maharashtra, India, seeks a Manager – Process Excellence to drive continuous improvement across GSC Finance processes. The role leads process optimization, Lean methodology implementation, change management, and capability building while reporting to the Head – Process Excellence. The position is a full-time, on-site role focused on embedding a CI mindset and delivering measurable process improvements.

What you’ll do

• Champion and embed a Continuous Improvement (CI) mindset across teams through structured interventions
• Create engagement programs, workshops, and campaigns to foster a CI culture at all levels
• Collaborate with leadership to integrate CI principles into daily operations and decision-making
• Develop and execute change management strategies to ensure seamless adoption of CI initiatives
• Influence and collaborate with senior leadership, operational teams, and cross-functional stakeholders to drive process excellence
• Lead process transformation initiatives using Lean, Six Sigma, and other CI methodologies
• Identify inefficiencies, eliminate waste, and enhance process effectiveness
• Conduct Lean, Six Sigma, and Process Excellence training for teams to build internal capabilities

What you’ll bring

• Minimum 10+ years of relevant experience leading continuous improvement initiatives
• Bachelor's degree and above
• Lean Six Sigma GB or equivalent certification
• Proficiency in lean management practices, tools, and methodologies
• Strong analytical capabilities with ability to derive insights from data and present actionable recommendations
• Strong project management capabilities with attention to detail
• Change management expertise with proven ability to influence and drive adoption
• Training and coaching experience to upskill teams on process excellence

Skills

Education

Bachelor's degree and above.