Senior Executive-Order to Cash-Billing & Billing Support

About the role

Senior Executive-Order to Cash-Billing & Billing Support role at EXL in Noida, India. Responsible for billing, query handling, and account receivable processes within the O2C domain. Requires 2-4 years of experience, strong Excel skills, and excellent communication in English. The role involves interacting with onshore stakeholders, acting as Voice of Customer, providing process training, mentoring team members, maintaining exception database, and supporting the Assistant Manager. Focus on process improvements and adherence to company policies. Ideal candidate holds a Bachelor's degree in commerce and demonstrates proficiency in Microsoft Office and Excel.

What you’ll do

• Handle billing and query resolution.
• Communicate with onshore stakeholders.
• Act as Voice of Customer.
• Provide process training to new joiners.
• Mentor team members.
• Maintain exception database.
• Support Assistant Manager.
• Drive process improvements.

What you’ll bring

• Bachelor's degree in commerce.
• 2-4 years experience in Accounts Receivable.
• Strong Excel skills.
• Excellent communication in English.

Skills

Education

Bachelor's Degree