About the role

Customer Success team at FieldAssist, a SaaS platform that digitizes route‑to‑market for CPG brands, drives client adoption and scale‑up of the product. The role works daily with external and internal stakeholders to execute projects, conduct training, handle escalations, guide feature usage, monitor adoption and ensure satisfaction. Gurgaon, India, on‑site, Full‑time, relocation assistance available.

What you’ll do

Work closely with external and internal stakeholders for project execution
Conduct in‑depth training sessions for client stakeholders
Assist with high‑severity requests and issue escalations
Guide clients on product features and usage
Drive client scale‑ups to enterprise penetration
Update clients on new feature developments
Monitor user product adoption and usage
Configure and demonstrate product pre‑execution

What you’ll bring

2-4 years experience
Engineering graduate

Nice to have

MS Excel & PowerPoint proficiency
Excellent verbal & written communication
Problem‑solving and attention to detail
Ability to multi‑task in fast‑paced environment

Skills

Customer SuccessStakeholder ManagementTraining DeliveryIssue EscalationProduct AdoptionScale‑Up ManagementCommunicationExcel

Benefits

Great Place to Work certified
High‑trust, high‑performance culture
Access to leading CPG brands