Commercial Relationship Manager

About the role

ServiceChannel, a Fortive company, seeks a Commercial Relationship Manager in Bengaluru to own the commercial lifecycle for SMB customers across the U.S. and Europe. The role involves executing renewals, driving upsell/cross-sell expansion, and partnering with Customer Success teams. This is an on-site position requiring staggered shift coverage aligned with U.S. Pacific Time mornings.

What you’ll do

• Own and execute end-to-end renewal processes including planning and contract progression
• Identify and execute upsell and cross-sell opportunities using structured commercial plays
• Conduct commercial conversations regarding pricing, negotiations, and expansion
• Partner with Customer Success Managers to incorporate adoption signals into prioritization
• Maintain high-quality account data in Salesforce and Gainsight for forecasting accuracy
• Coordinate with Support, Billing, and Product teams to resolve commercial blockers

What you’ll bring

• 5+ years’ experience in customer-facing commercial roles (Account Management, Renewals, Inside Sales, or Customer Success)
• Proven track record owning renewals, negotiations, and closing revenue
• Experience identifying and executing upsell/cross-sell opportunities within existing accounts
• Exceptional spoken and written English communication skills
• Proficiency with CRM systems like Salesforce and Gainsight

Nice to have

• Experience supporting SMB or scaled customer segments
• Background in Facility Management or relevant verticals (Retail, Restaurants, etc.)
• Prior experience working with U.S. customers or global clients

Skills

Benefits

• Medical, dental, vision, life and LTD insurance
• HSA
• 401(k) retirement plan