Customer Experience Associate

About the role

Customer Support Team at IG Group delivers world‑class trading assistance to a global client base. As a Customer Experience Associate you will provide multi‑channel support via calls, live chat and email, handle complex queries, and ensure first‑time resolution while meeting productivity and quality targets. Bangalore, hybrid (3 days onsite) role with rotational shifts and opportunities for process improvement and career growth.

What you’ll do

• Deliver multi‑channel support across calls, live chats and emails
• Achieve high productivity and maintain 80%+ CSAT scores
• Collaborate with local and global team members to ensure seamless customer journeys
• Escalate issues to senior team members when needed
• Own each interaction to drive first‑time resolution
• Champion customer experience and suggest process improvements
• Contribute to training materials and documentation

What you’ll bring

• Customer‑facing experience handling complex issues
• Strong communication skills across voice and written channels
• Numerical aptitude and analytical mindset
• Fluency in English
• Willingness to work rotational shifts including evenings and weekends
• Passion for customer service excellence
• Interest in financial markets
• Proactive and collaborative attitude

Skills

Benefits

• Tailored development programs
• Mentoring opportunities with leaders
• Clear career progression
• Extra time off for volunteering
• Access to sports and social clubs