C
Hiring companyConduent
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Customer Experience Associate II
Bangalore, Karnataka, India Full-time On-site
About the role
Conduent's Customer Experience Associate II role in Bangalore, Karnataka, India is an on-site position within the Customer Experience category. The associate performs business support and technical work using data organizing and coordination skills, handling routine call center activities for business products and services. Day-to-day duties include assessing calls, identifying customer needs from case notes, using standard scripts to meet SLAs, updating databases, and escalating issues, all while working under moderate supervision within established procedures.
What you’ll do
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution
- Identifies customer needs by referring to case notes and examining each as a specific case
- Performs routine call center activities concerning business products and services
- Uses standard scripts and established guidelines and under supervision, to meet SLAs
- Provides customers with information that is specialized and communicated in a warm empathetic manner
- Gathers all necessary information to update the database
- Escalates issues to senior levels, based on complaints or concerns
- Explains company policies to customers
What you’ll bring
- Data organizing and coordination skills
- Ability to problem solve, self-guided
- Exchanges information and ideas effectively
- Vocational training, certifications, licensures, or equivalent experience in some areas
- Maintains appropriate licenses, training, and certifications
- Works within established procedures and practices
- Works with a moderate degree of supervision
- Has developed skillset in a range of processes, procedures, and systems
Nice to have
- Vocational training, certifications, licensures, or equivalent experience in some areas
- Maintains appropriate licenses, training, and certifications
- Works within established procedures and practices
- Works with a moderate degree of supervision
- Has developed skillset in a range of processes, procedures, and systems
- Ability to problem solve, self-guided
- Exchanges information and ideas effectively
- Data organizing and coordination skills
Skills
Data organizingCoordination skillsProblem solvingSelf-guided workCommunicationCall center operationsScript adherenceDatabase updates