Help Desk Manager

About the role

Farefix seeks an experienced Help Desk Manager to lead its IT support team in Jaipur. The role involves overseeing daily help desk operations, supervising staff, managing hardware and software troubleshooting, and maintaining asset inventory. The manager will coordinate vendor relationships, document incidents, and collaborate with internal partners to implement new technologies that enhance operational efficiency. Responsibilities include preparing management reports, ensuring timely response to IT queries, and driving continuous improvement initiatives. Candidates should bring a solid background in IT support, strong organizational and communication skills, and at least one year of supervisory experience. A bachelor’s degree is preferred. The position is full‑time, on‑site, and offers an opportunity to shape the company’s technology support strategy.

What you’ll do

• Run help desk operations and supervise staff
• Manage asset inventory and deployment
• Respond to IT queries promptly
• Document incidents for future reference
• Collaborate with partners on tech implementation
• Prepare periodic reports for management

What you’ll bring

• Minimum 2 years of IT industry experience
• Bachelor’s degree preferred
• Strong troubleshooting of hardware/software issues
• Excellent organizational and detail orientation
• 1+ year supervisory experience in help desk
• Clear written and verbal communication

Skills

Education

Bachelor's