Client Operations Associate

About the role

LogiNext, a cloud-based logistics and field service optimization SaaS company, is hiring a Client Operations Associate in Mumbai, Maharashtra, India. In this full-time role, you will serve as a technical advisor to enterprise clients, leading technology operations throughout their journey with LogiNext. Day-to-day, you will ensure smooth product implementation and execution, train clients on platform features, resolve tickets within SLAs, maintain CRM data integrity, and collaborate daily with clients to resolve queries. You will also monitor service levels, handle complex on-ground issues, and provide structured feedback and product suggestions to senior management. The role requires around 100% travel within and between cities.

What you’ll do

• Ensure smooth implementation and execution of projects, and provide immediate support to product users
• Train clients on all product features to maximize utility and value add, with timely ticket resolution and SLA compliance
• Collaborate with clients on daily, weekly, and monthly bases to resolve queries across all aspects of the product
• Maintain data sanctity on CRM and keep all stakeholders updated
• Take single-handed responsibility for NPS, product adoption, change management, and user certification
• Communicate relevant business information, provide structured feedback to senior management, and make internal product suggestions
• Monitor service levels and act as the point of contact for all complex problems, resolving on-ground issues effectively and efficiently

What you’ll bring

• Bachelor’s or Master’s Degree in Computer Science, Information Technology, Business Management, Statistics or a related field
• 2 to 3 years of experience in client operations with working knowledge of enterprise SaaS products
• Expert knowledge of cloud software such as Google Analytics and Ticketing Management
• Proficiency with CRM and system integration software (Postman) and API standards
• Hands-on experience with MS Office, especially PowerPoint, Word, and Excel
• Excellent written and verbal communication skills with the ability to persuade, influence, negotiate, and make formal presentations
• Flexible, fast-adaptive nature with a positive approach to completing tasks, meeting aggressive deadlines, and working under continual pressure
• Willingness to travel around 100% of the time within the city and between cities

Nice to have

Confident and dynamic personality that can bring fun to the team, along with a sense of humour

Skills

Education

Bachelor’s or Master’s Degree in Computer Science, Information Technology, Business Management, Statistics or related field