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Senior Analyst, Process
About the role
This role focuses on designing and developing process automation tools to improve workflow and customer service. The analyst will create VBA Excel macros, Python scripts, SQL queries, and PowerBI dashboards, collaborating with stakeholders to gather requirements and iterate on solutions. Responsibilities include maintaining existing tools, troubleshooting bugs, documenting processes, and analyzing data to identify trends and root causes. The position requires strong programming skills, data visualization, and the ability to work independently or in a team. The analyst will also support special projects and help resolve internal and external issues, ensuring timely completion of tasks.
What you’ll do
- Design and develop process automation tools
- Maintain and enhance existing VBA macros
- Collaborate with stakeholders for requirements
- Debug and resolve issues in scripts and dashboards
- Document new and existing tools
- Analyze data to identify trends and anomalies
- Prepare reports for management
- Track issue resolution within department
- Assist with special and cross-functional projects
- Monitor workflow to ensure timely completion
What you’ll bring
- Bachelor's Degree (accredited) or high school diploma
- 1-5 years relevant experience in Business Administration or similar
- Intermediate to advanced VBA for Excel development
- Intermediate to advanced Python development
- Basic to intermediate SQL skills
- Experience with Git or similar version control
Skills
Education
Bachelor's