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Hiring companyTaskUs

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Team Leader

Indore, India Full-time On-site

About the role

Team Leader at TaskUs leads a customer support team, driving performance, coaching teammates, creating reports, managing issues, and ensuring SLA/KPI compliance.

What you’ll do

  • Drive team performance to meet SLA and KPIs
  • Coach and develop teammates via huddles and sessions
  • Create performance reports and document client feedback
  • Manage issues including HR related
  • Act as liaison between management and team

What you’ll bring

  • 1+ yr Team Leader experience managing 10+ teammates in customer support
  • Excellent verbal & written communication
  • Above-average technical know-how
  • Experience with phone, email, live chat support
  • Familiar with E-Commerce, ZenDesk, or other CRM tools
  • Flexible to work different shifts

Skills

LeadershipTeam ManagementPerformance CoachingReportingIssue ManagementCommunicationCRMZenDeskE-Commerce

Benefits

  • Competitive salaries
  • Comprehensive benefits packages

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