Senior Specialist, Channel Sales & Partnerships Enablement

About the role

Mastercard's Senior Specialist, Channel Sales & Partnerships Enablement executes and scales the channel sales and partnerships operating model through process optimization, system enhancements, operational governance, enablement, and partner program management. Day-to-day, the role leads cross-functional initiatives across Product, Technology, Legal, Compliance, Finance, Sales, and Operations, drives improvements on platforms like Salesforce, Ironclad, and Impartner, and supports partnership sales with enablement and scalable go-to-market processes. Based in Gurgaon, India, this is a full-time position.

What you’ll do

• Lead cross-functional initiatives and collaborate with stakeholders across Product, Technology, Legal, Compliance, Finance, Sales, and Operations to deliver business priorities, operational improvemen
• Drive process optimization and system enhancements across key platforms, including Salesforce, Ironclad, and Impartner, from requirements gathering through implementation and adoption
• Support partnership sales and partner lifecycle activities by enabling efficient operational execution, governance, onboarding, and ongoing program management
• Manage operational and partner program activities, ensuring compliance with governance frameworks, policies, controls, service standards, and program requirements
• Develop and deliver training, communications, and enablement resources while driving continuous improvements that enhance efficiency, scalability, standardization, and operational effectiveness

What you’ll bring

• Bachelor's degree in Business, Management, Finance, Technology, or equivalent practical experience
• Experience in business operations, sales operations, partnerships, sales enablement, program management, or related functions
• Experience leading or supporting process improvement, systems implementation, operational transformation, or business scalability initiatives
• Experience gathering business requirements, developing business cases, and translating business needs into actionable solutions
• Knowledge of Salesforce, contract management, partner management, or similar enterprise platforms
• Experience developing and delivering training programs, communications, and enablement activities to support adoption of processes and systems
• Strong organizational, communication, and stakeholder management skills
• Excellent analytical and problem-solving abilities with strong attention to detail

Nice to have

• Understanding of governance frameworks, operational controls, partner programs, and structured business processes is advantageous
• Additional languages are a plus

Skills

Education

Bachelor's degree in Business, Management, Finance, Technology, or equivalent practical experience