Technical Support Engineer

About the role

Technical Support Team at Qualys ensures rapid resolution of global customer and partner service requests in a highly secured environment. The Technical Support Engineer provides phone, email and WebEx support for the Qualys Cloud Agent, troubleshoots networking and security issues, and collaborates with Development, QA and Operations to maintain high customer satisfaction. Pune, India, on-site with 24/7 rotational shifts.

What you’ll do

• Manage and resolve global customer service requests
• Provide support via phone, email and WebEx for Qualys Cloud Agent
• Collaborate with Development, QA, Operations and other teams to troubleshoot issues
• Ensure friendly, professional customer interactions throughout service lifecycle
• Document and track incidents and resolutions

What you’ll bring

• 1-2 years technical support experience
• Unix/Linux enterprise environment
• In-depth TCP/IP and LAN/WAN knowledge
• Experience with OS services such as IIS, BIND, Apache, AD, Samba
• Knowledge of firewalls, IDS and network vulnerability scanners
• Windows Active Directory authentication and security
• Splunk log query and dashboard generation
• Bachelor of Science in Computer Science or equivalent

Skills

Education

Bachelor of Science in Computer Science or equivalent