K
Hiring companyKone
Verified today
Junior Engineer / Engineer - Service
Bangalore,India Full-time On-site
About the role
Service Operations Team at KONE focuses on delivering reliable elevator service and ensuring customer satisfaction. The role manages field service operations, safety compliance, and technician performance while coordinating service contracts and repairs. Bangalore, on-site, hybrid schedule with occasional field visits.
What you’ll do
- Accountable for customer satisfaction and service quality
- Manage equipment safety, performance, and compliance
- Oversee service contract delivery and cost control
- Coordinate technician scheduling, performance, and training
- Handle service lead processing and sales repairs
- Conduct site audits and accident investigations
- Validate service contract technical terms
- Control overtime and manage third‑party inspections
Skills
Customer ServiceEquipment MaintenanceSafety ManagementTeam LeadershipService SchedulingCost ControlTechnical ValidationAudit