Client Project Manager

About the role

The Client Project Manager at NTT DATA is a seasoned subject matter expert responsible for leading and directing concurrent client projects classified as standard or complex. Day-to-day, the role interfaces with all project stakeholders to take projects from original concept through final implementation, including handover to Operations, while ensuring client satisfaction, budget adherence, on-time delivery, and rigorous scope and change management. The position is based in Bangalore, India and operates on a Hybrid work model.

What you’ll do

• Leads and directs concurrent standard or complex projects
• Engages with stakeholders to deliver projects from original concept through final implementation
• Ensures client satisfaction and manages escalations, acting as a single point of contact to the client
• Ensures that the project delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
• Manages the delivery of the project, including rigorous scope control and change management
• Documentation and management of risks and issues
• Ensures clear and concise communications to all stakeholders
• Provides pre-sales support by working with sales teams to scope and cost a project solution which includes the completion of a proposal

What you’ll bring

• Seasoned project management skills, including the ability to plan, organize, and execute projects from initiation to completion
• Ability to establish strong relationships with internal stakeholders and external clients
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
• Good written and verbal communication skills
• Ability to work in high-pressure environments
• Seasoned business acumen and commercial skills
• Competent in project change management
• Seasoned problem-solving and analytical skills to identify and address issues that may arise during project implementation

Skills

Education

Bachelor's degree or equivalent in business and / or project management or related field