HR Customer Services Support Agent

About the role

Applied Materials’ Employee Services team in Bangalore, India seeks an HR Case Management professional to deliver transactional HR support to global and regional internal customers. Day-to-day, you will respond to inquiries on HR processes, Workday, policies, benefits, payroll, learning platforms, stocks, and immigration cases; consult with supervisors on complex or confidential issues; maintain process documentation; and drive process improvements while meeting SLAs. The role is full-time on an India day shift (8:00 am–5:00 pm) and requires up to 10% travel with relocation assistance available.

What you’ll do

• Assist with inquiries and information requests from internal customers on year-round HR processes, Workday HR system, HR policies, benefits, payroll, learning platforms, stocks, and immigration cases
• Consult with the team and supervisor when dealing with complex inquiries, issues, or requests, and escalate as necessary in a confidential, responsive, customer-focused manner
• Follow standard procedures and apply discretion based on common sense and experience to complete a wide range of tasks
• Actively participate in creating and maintaining process documents and identify and implement process improvements
• Maintain team professionalism in confidentiality, integrity, and company data protection
• Ensure compliance with HR policies and service-level agreements (SLAs) while driving process improvements and delivering a positive employee experience
• Manage multiple competing demands and deadlines while delivering accurate and consistent work within a high-volume environment
• Communicate effectively to internal customers with a professional ‘can do’ approach, ensuring service delivery and advice reflects current and best business practice

What you’ll bring

• Full proficiency in English
• Excellent communication and interpersonal skills with a creative mindset
• Experience working in customer service
• Bachelor’s degree in HR, Organizational Psychology, Business Administration, or related field
• 3 to 5 years of experience
• Proficiency in technical tools such as Workday and ServiceNow
• Intermediate to advanced Excel skills
• Ability to manage multiple competing demands and deadlines in a high-volume environment

Skills

Education

Bachelor’s degree in HR, Organizational Psychology, Business Administration, or related field.