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Hiring companyAccenture
Verified today
HR Service Delivery Associate
Bengaluru, India Full-time
About the role
HR Service Delivery Associate on Accenture's HR Service Delivery team, which ensures accurate employee and organization data management from hire to retire. The role processes client requests, updates HR records, escalates issues, and drives process improvements while maintaining confidentiality and high customer service standards. Bengaluru, on-site work model, shift flexibility available.
What you’ll do
- Read and analyze client processes
- Execute processing tasks accurately and timely
- Escalate complex issues
- Follow work instructions and document anomalies
- Participate in client calls and maintain documentation
- Perform root cause analysis and suggest corrective actions
- Propose process improvement ideas
- Update daily metrics and maintain MIS
What you’ll bring
1-2 years business experience with Employee & Org data management
Nice to have
- Exposure to BPO industry
- Strong customer orientation
- Resilient under pressure
- Organizational and prioritization skills
- Attention to detail
- Confidentiality
- Team collaboration
- Multicultural awareness
Skills
HR data managementClient communicationProcess analysisRoot cause analysisMetrics reportingConfidential data handling
Benefits
- Competitive salary
- Health and wellness benefits
- Learning and development opportunities
- Flexible shift options
Education
Any Graduation