Technical Support Lead, Google Enterprise

About the role

Technical Support Lead on the Google Enterprise Support team at TCS, responsible for delivering high‑quality technical assistance for GCP services such as AppScript, Appsheet, and Workspace APIs. Leads troubleshooting of REST APIs, webhooks, and integration issues, guiding customers through debugging and automation solutions. Based in Chennai, India, on‑site role with a focus on enterprise‑level support and customer communication.

What you’ll do

• Lead a team of technical support engineers handling Google Enterprise customers
• Diagnose and resolve complex API, SSO, and integration issues
• Develop and maintain troubleshooting documentation and automation scripts
• Collaborate with product and engineering teams to surface and prioritize bugs
• Provide high‑quality customer communication and escalation management

What you’ll bring

• 4-10 years experience
• GCP IT Service Management Consulting
• Strong understanding of REST APIs and webhooks
• Hands‑on troubleshooting of web technologies
• Ability to read and debug code in any language
• Basic networking knowledge including DNS and packet analysis
• Automation knowledge of triggers and optimizations
• Experience with embedded content, iFrames, and integrations

Skills