GI
Hiring companyGlobal Industrial/Systemax
Active listing
Customer Service Representative, Customer Experience
Mumbai,MH,IN Full-time On-site
About the role
Global Industrial's Customer Experience team ensures seamless support for its industrial customers. The Representative handles inbound phone and email inquiries, resolves order and shipment issues, updates CRM systems, and collaborates with product managers to improve processes. Mumbai office, on-site work model, with a focus on delivering outstanding service and maintaining customer satisfaction.
What you’ll do
- Address inbound customer questions via phone and email
- Own the entire interaction and provide total resolution
- Collaborate with associates and product managers to gather information
- Investigate and resolve order or shipment inquiries
- Update systems and document all interactions
- Provide order status, inventory checks, returns scheduling, and billing assistance
- Handle complaints and de‑escalate angry customers
- Maintain professional communication and follow‑through on promises
What you’ll bring
- 2+ years customer service experience in a phone/email contact center
- High school diploma or GED
- Experience in a performance‑based, metric‑driven environment
- Proficiency with Windows‑based systems and digital soft phones
- Familiarity with CRM systems
Skills
Phone handlingActive listeningWritten communicationCRM proficiencyWindows systems
Education
High school diploma or GED