Client Success Technical Associate

About the role

The Client Success Technical Associate at Qube Cinema serves as the primary technical liaison for Qube Wire, a self-service global theatrical distribution platform. Day-to-day work involves providing L1/L2 support via email, phone, and ticketing systems, diagnosing Linux server and network issues, analyzing logs, guiding customers on server installation and configuration, and collaborating with Technical Operations and Engineering on bug fixes and product improvements. The role is based in Chennai, Tamil Nadu and is remote.

What you’ll do

• Provide L1/L2 support for Qube Wire customers through email, phone, and ticketing systems
• Diagnose and resolve problems with Linux servers and network connectivity
• Perform log analysis and escalate unresolved issues to higher support levels or engineering
• Guide customers in the installation and configuration of Linux servers
• Document issues, resolutions, and maintain an updated knowledge base/SOPs
• Collaborate with Technical Operations and Engineering teams for bug fixes and product improvements
• Provide remote assistance to cinemas and distributors as required

What you’ll bring

• 1–2 years of experience in Technical Support, IT Helpdesk, or Customer Support
• Knowledge of Linux (Core OS/CentOS/Ubuntu) commands, file systems, and logs
• Basic knowledge of hardware and networking basics (IP, DNS, VPN, firewalls)
• Hands-on experience with ticketing tools (ServiceNow, Fresh Desk, Zendesk, etc.)
• Strong communication and customer handling skills
• Problem-solving and analytical mindset
• Ability to remain calm and professional under pressure
• Team player with willingness to work in rotational shifts

Skills