Technical Client Success Manager

About the role

Technical Client Success Manager at Beacon, an AI-powered SaaS deployment platform, responsible for onboarding, training, and supporting clients in Hyderabad. Acts as primary technical liaison, troubleshoots issues, monitors usage, drives retention, renewals, upsells, gathers feedback, documents interactions in CRM, and delivers business reviews.

What you’ll do

• Serve as primary technical liaison between clients and internal teams
• Onboard new clients, provide product training and technical setup
• Understand client objectives, deliver tailored solutions
• Troubleshoot technical issues, coordinate with engineering
• Monitor client usage, health metrics, identify risks
• Drive retention, renewals, upsell opportunities
• Gather feedback, advocate product enhancements
• Document interactions, maintain records in CRM
• Deliver business reviews, performance reports to clients

What you’ll bring

• 3+ yrs client success/technical account management experience
• Strong technical background, problem-solving, communication, interpersonal skills
• CRM and support ticketing tool experience
• Multi-client account management, prioritization, project management, detail-oriented

Nice to have

• SaaS, cloud, enterprise software experience
• APIs, integrations, data analytics familiarity
• Customer-focused mindset

Skills